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Post by paulkennett on Dec 30, 2013 9:21:15 GMT
The USB section of my black DIY Visualight is dead - how do I get a replacement?
The main board had come loose inside the 3D printed housing when it arrived so I plugged that back in. When it screwed the light into a lamp it didn't glow blue and there were no status lights on the Arduino board. I checked and double checked I had the lamp switched on.
So next I pulled the lamp apart and tested the Arduino board in my laptop and it worked fine. Tried it in one of my USB chargers and it worked fine in that.
Next I tried charging my cellphone from the Visualight USB and got nothing.
So I'm pretty sure the USB charger is dead.
How do I request a replacement? (Sorry if I've missed some obvious support link.)
The light is cool though!
Thanks, Paul
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Post by lpercifield on Jan 3, 2014 18:03:46 GMT
Paul, I'm sorry to hear that your Visualight is having an issue. I'm out of the office today but can get a replacement out to you on Monday. Leif The USB section of my black DIY Visualight is dead - how do I get a replacement? The main board had come loose inside the 3D printed housing when it arrived so I plugged that back in. When it screwed the light into a lamp it didn't glow blue and there were no status lights on the Arduino board. I checked and double checked I had the lamp switched on. So next I pulled the lamp apart and tested the Arduino board in my laptop and it worked fine. Tried it in one of my USB chargers and it worked fine in that. Next I tried charging my cellphone from the Visualight USB and got nothing. So I'm pretty sure the USB charger is dead. How do I request a replacement? (Sorry if I've missed some obvious support link.) The light is cool though! Thanks, Paul
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Post by marcello on Jan 17, 2014 23:43:11 GMT
Hi have the same problem. USB unit dead on arrival. I have started using the light connected to the Mac USB but I have problems connecting to the wifi network. I have : reset the lamp using the reset butto during the power on cycle, created a new ssid without special characters in the name and in the password. I'm able to complete the join of the wireless network (the blue light stop blinking) but... the green light start flashing fast and some time the yellow light flash too (or it's fixed) I'm also able to register the light to the portal but same problem as in the previous situation. I see the 'light' in the portal but is not possible to change the starting colour nor to change colour of the light.
I'm investigating and evaluating to start using debug mode.
Please could you help me about the USB unit?
Thanks Marcello
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